InSitu Labs Inc. · Legal
Terms of Service
Last updated: November 2026
These Terms of Service (“Terms”) govern access to useinsitu.com, its documentation and related websites, and the software, diagnostic tools and services provided by InSitu Labs Inc. (“InSitu,” “we,” “us” or “our”), collectively the “Services.” “Customer,” “you” and “your” mean the individual or organization using the Services.
1. Agreement and scope
By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and references to you include that organization. If you do not agree, do not use the Services.
A separately executed agreement or order form between you and InSitu takes priority over these Terms to the extent of a conflict. A data processing agreement governs the processing covered by that agreement. Product documentation describes technical operation; it does not independently change negotiated commercial terms.
2. Eligibility and accounts
You must be legally capable of entering into a binding agreement and at least 18 years old to create an account. Provide accurate registration and billing information and keep it current. You are responsible for activity by your authorized users and for ensuring that those users comply with these Terms.
Protect passwords, API keys, access tokens and other credentials. Do not share credentials outside your authorized organization or allow unauthorized users to access your workspace. Notify us promptly if you become aware of unauthorized access. Workspace administrators may manage users, permissions and integrations on behalf of their organization.
3. Access rights and software
Subject to these Terms and any applicable subscription, InSitu grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during the applicable service term. You may install supplied agents, SDKs and connectors as permitted by their documentation and license terms.
You may not resell access, sublicense the Services or represent that you own them unless we agree in writing. Open-source components remain subject to their own licenses, and these Terms do not restrict rights expressly granted by those licenses.
4. Authorized systems and production access
Connect only applications, repositories, infrastructure and accounts that you own or are authorized to access. You are responsible for obtaining permissions from system owners, your organization and any other relevant parties before installing agents or enabling integrations.
Review the scope of each integration, use appropriate access controls and configure collection rules for your environment. Before using diagnostic tools in production, evaluate compatibility, resource requirements and your organization's change-management procedures. Maintain independent backups and recovery arrangements. Read-only diagnostic access does not remove your responsibility to control what information is captured or disclosed.
5. Customer data and processing permissions
“Customer Data” includes code, logs, traces, runtime snapshots, prompts, configuration, incident information and other material that you or your users submit or make available through the Services. As between you and InSitu, you retain your rights in Customer Data.
You authorize InSitu to access, process, transmit and store Customer Data as necessary to provide the Services you request, maintain and secure them, fulfill your instructions and comply with applicable law. This permission does not transfer ownership of Customer Data. Processing is subject to applicable privacy disclosures, your service configuration and any signed data processing agreement.
You are responsible for the legality, accuracy and permitted use of Customer Data. Limit collection to what is needed for your investigation. Configure redaction and access permissions appropriately, and avoid submitting passwords, private keys or sensitive information that is not necessary for the task. Do not submit data subject to special contractual or regulatory restrictions unless your agreement with InSitu supports that use.
6. Privacy and data protection
Our Privacy Policy describes how we handle personal information. Our Data Protection page provides additional information about data handling. Where InSitu processes personal information on your behalf, the applicable data processing agreement, if any, governs the parties' obligations for that processing.
You are responsible for notices, consents and other legal grounds required for the information you collect or provide. Neither these Terms nor use of the Services makes your organization automatically compliant with a particular law, standard or certification.
7. Confidentiality
Each party may receive non-public technical, business or security information from the other that is identified as confidential or should reasonably be understood to be confidential. Customer Data is your confidential information. The receiving party will use confidential information only to perform its obligations or exercise its rights under the parties' agreement, protect it with reasonable care, and disclose it only to people who need access and are bound by appropriate confidentiality obligations.
These duties do not apply to information that becomes public without a breach, was lawfully known without restriction, is independently developed, or is lawfully received from another source without restriction. A party may disclose information when legally required and, where permitted, will provide notice and reasonable assistance to allow the other party to seek protection.
8. Acceptable use
- Do not access systems or data without authorization, exceed authorized access, or use the Services for unlawful surveillance.
- Do not upload malicious code, disrupt the Services, bypass security controls or attempt to obtain another customer's data.
- Do not infringe intellectual property, privacy or other rights, or submit material you have no right to process.
- Do not evade agreed usage limits, payment obligations or access restrictions.
- Do not reverse engineer proprietary components except where applicable law expressly permits it.
- Do not remove proprietary notices or falsely imply an endorsement or affiliation.
9. Diagnostic outputs and AI-assisted features
The Services may produce diagnoses, explanations, suggested changes and other outputs using automated analysis or AI. Outputs can be incomplete, inaccurate or unsuitable for a particular environment. Similar outputs may be produced for different users.
You must evaluate outputs against available evidence and use appropriate human review before applying changes or relying on a diagnosis. You remain responsible for deployment decisions, production operations and the actions of tools you connect. The Services do not guarantee discovery of every defect, prevention of outages, elimination of security risks or a particular incident-resolution time.
10. Third-party integrations
You may choose to connect third-party platforms, models, infrastructure or developer tools. Their availability, charges, terms and privacy practices are controlled by their providers. You authorize the exchange of information needed for integrations you enable, subject to your configuration and applicable agreements.
You are responsible for your third-party accounts and permissions. Changes to third-party systems may affect functionality. Links to external websites are provided for convenience and do not mean InSitu endorses or controls those websites.
11. Plans, fees and taxes
Paid Services are subject to the fees, billing intervals, deployment scope and other conditions shown in the applicable order form or checkout. Review those conditions before purchasing. A free plan or evaluation does not create an obligation to purchase a paid plan.
You agree to pay charges you authorize and applicable taxes, excluding taxes on InSitu's net income. Any recurring billing authorization, renewal arrangement, price change or usage-based charge must be disclosed in the applicable purchasing terms. We will not treat these Terms alone as authorization for an undisclosed charge.
If you believe a charge is incorrect, contact us promptly with sufficient information to investigate. Refunds, credits and service commitments are governed by your purchasing terms and applicable law; these Terms do not remove mandatory statutory rights.
12. Cancellation and renewal
You may request cancellation through available account controls or by contacting us. The effective cancellation date, remaining access and treatment of prepaid amounts follow the terms of your subscription or signed order. Any automatic renewal must be disclosed when you subscribe. Cancellation does not excuse payment for Services already provided or other amounts properly due.
Before a subscription ends, export information you need using available features or contact us about available options. Data retention and deletion follow the applicable privacy policy, data processing agreement and legal obligations; indefinite storage after termination is not promised.
13. Availability, maintenance and changes
We may update the Services, documentation and supported integrations to improve functionality, address security issues or respond to third-party changes. Maintenance, network failures and events outside our control can interrupt access. Any specific uptime, support response or service-credit commitment must be stated in a separate applicable agreement.
Where a change materially affects an active paid service, we will provide notice as required by the applicable agreement or law. Evaluation and beta features may change or be withdrawn and are subject to any additional terms disclosed for them.
14. Intellectual property and feedback
InSitu and its licensors retain all rights in the Services, their underlying technology, documentation, trademarks and branding, apart from Customer Data. No rights are granted except those expressly stated. You may use documentation internally to support permitted use of the Services.
If you voluntarily provide product suggestions, you permit us to use that feedback to improve our products without payment or attribution. This permission does not authorize disclosure of your confidential information or transfer ownership of your code or data.
15. Suspension and termination
We may suspend access where reasonably necessary to address a material breach, unauthorized use, a security threat, nonpayment of undisputed amounts when due, or a legal requirement. When practicable, we will notify you and give an opportunity to resolve the issue. Immediate action may be necessary to protect systems or comply with law.
Either party may terminate as permitted by its applicable agreement or law. When access ends, you must stop using the affected Services and remove or disable access credentials and integrations as appropriate. Payment obligations accrued before termination and provisions intended to survive, including confidentiality, ownership and limitations of liability, continue to apply.
16. Warranties and disclaimers
Each party represents that it has authority to enter into the applicable agreement. Except for express commitments in a signed agreement and to the extent permitted by law, the Services are provided “as is” and “as available.” InSitu disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent those warranties may lawfully be disclaimed.
We do not warrant uninterrupted or error-free operation, compatibility with every environment, or that all outputs will be correct. Nothing in these Terms excludes a warranty, remedy or right that applicable law does not allow the parties to exclude.
17. Limitation of liability
To the extent permitted by applicable law, neither party is liable to the other under these Terms for indirect, incidental, special, consequential or punitive damages, or lost profits or business opportunities arising from use of the Services. Any separately negotiated liability caps, exceptions or remedies in a signed agreement control.
This section does not limit liability that cannot lawfully be limited, excuse payment obligations or override remedies expressly agreed in writing. The application of these limitations remains subject to applicable law.
18. Compliance and disputes
You must comply with applicable laws, including export controls and sanctions, when accessing or transferring the Services. Do not use the Services where prohibited by applicable law.
Please contact us first about a dispute so that the parties can attempt a good-faith resolution. Any governing-law or venue provision in a signed agreement applies. Otherwise, applicable law and competent courts determine jurisdiction; these Terms do not impose mandatory arbitration or waive non-waivable consumer rights.
19. General provisions
Neither party is responsible for delays caused by events beyond its reasonable control, except that this does not excuse amounts already due. Neither party may assign its agreement in a way that materially impairs the other party's rights without appropriate consent, except as permitted in a separate signed agreement or by applicable law.
If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision immediately is not a waiver. These Terms and applicable orders or signed agreements form the agreement concerning the Services and replace prior discussions on the same subject. No agency, partnership or employment relationship is created.
20. Changes to these Terms
We may update these Terms and will identify the revision date on this page. We will provide notice of material changes as required by law or your agreement. Changes will not retroactively alter accrued rights. Where consent is legally required, we will obtain it before applying the change.
21. Contact
For questions about these Terms, billing concerns or legal notices, contact:
InSitu Labs Inc.
legal@useinsitu.com
useinsitu.com